Your Moving Questions Answered: DTDC Packers And Movers FAQs
Q: How do I get a quote for my move?
A: You can get a free, no-obligation quote by filling out an online form, calling a number, or visiting an office. We'll need information about the origin and destination, volume of goods, and type of move.
Q: How far in advance should I book my move?
A: We recommend booking at least 5 days in advance, especially during peak moving seasons. This ensures availability and allows for better planning.
Q: What information do I need to provide when booking?
A: You'll need to provide full name, contact details, addresses, inventory list, and preferred moving dates.
Q: Can I change my moving date after booking?
A: Yes, you can change your moving date, subject to availability. Please notify us at least 3 days prior to your original moving date.
Q: What is the cancellation policy?
A: Cancellations are subject to a cancellation fee. Please refer to your booking confirmation for specific details.
Q: Do you provide packing services?
A: Yes, we offer comprehensive packing services using high-quality packing materials to ensure the safety of your belongings during transit. We offer different packing options: full packing, partial packing, and fragile item packing.
Q: What kind of packing materials do you use?
A: We use sturdy boxes, bubble wrap, packing paper, foam padding, lamination. We also offer specialized packing for fragile items like artwork and antiques.
Q: Can I pack my own belongings?
A: Yes, you can choose to pack your own belongings. However, we recommend using professional packing services for fragile or valuable items to minimize the risk of damage.
Q: How will my belongings be transported?
A: We use well-maintained trucks, specialized vehicles for specific items.
Q: How long will the move take?
A: The transit time depends on several factors, including distance, weather conditions, traffic, type of service. We will provide you with an estimated delivery timeframe during the booking process.
Q: What happens if my belongings are damaged during transit?
A: We take utmost care in handling your belongings. However, in the unlikely event of damage, we have insurance options available to cover your losses.